Privacy Policy
Effective Date: August 11, 2026
Last Updated: August 11, 2026
M&J Mobile Diagnostics and Repair (“M&J,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.mjmobilerepair.com, contact us, request an appointment or estimate, or use our mobile diagnostic and automotive repair services.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We May Collect
Information You Provide
We may collect information you voluntarily provide, including:

• Your name, telephone number, email address, and mailing or service address.

• Appointment requests and preferred service dates or times.

• Vehicle information, including year, make, model, mileage, license plate number, vehicle identification number, and service history.

• Descriptions, photographs, or videos of a vehicle or mechanical problem.

• Diagnostic information, fault codes, inspection results, estimates, invoices, and repair records.

• Payment and billing information.

• Communications submitted through website forms, email, telephone calls, text messages, or social media.

• Reviews, testimonials, survey responses, and promotional entries.

• Any other information you choose to provide.

Location Information
Because M&J provides mobile automotive services, we may collect the address or location where a vehicle is located. We use this information to evaluate service availability, provide directions, calculate travel requirements, and dispatch a technician.
We do not continuously track your device’s precise location unless a feature you knowingly use requires it and you have granted the necessary permission.
Information Collected Automatically
When you visit our website, we and our website service providers may automatically collect limited technical information, such as:

• Internet Protocol address.

• Browser and device type.

• Operating system.

• Referring website or advertisement.

• Pages viewed and links selected.

• Date, time, and duration of visits.

• General geographic location derived from an IP address.

• Cookie identifiers and similar technical information.

This information helps us operate, secure, and improve the website.
Payment Information
Payments may be processed by an independent payment-processing provider. M&J may receive transaction details, such as the amount, date, payment status, and limited card information, but we may not directly receive or store complete payment card numbers.
Payment processors handle information according to their own terms and privacy policies.
2. How We Use Information
We may use collected information to:

• Respond to inquiries and appointment requests.

• Schedule, confirm, and provide mobile diagnostic or repair services.

• Identify vehicles and evaluate reported problems.

• Prepare estimates, work orders, invoices, and service records.

• Communicate about appointments, technician arrival times, repairs, parts, payments, warranties, and follow-up service.

• Process payments and maintain accounting records.

• Provide customer support and resolve complaints.

• Send service reminders or promotional communications when permitted.

• Personalize and improve our website and customer experience.

• Measure website traffic and marketing performance.

• Detect fraud, misuse, security incidents, or unlawful activity.

• Protect our customers, employees, business, property, and legal rights.

• Meet tax, accounting, insurance, regulatory, and legal obligations.

• Carry out any other purpose disclosed when information is collected or authorized by you.

3. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, analytics tools, and similar technologies. These tools may help us:

• Remember website preferences.

• Understand how visitors use the website.

• Improve website performance.

• Measure advertising and marketing results.

• Detect and prevent security threats.

You can usually control cookies through your browser settings. Disabling cookies may affect the operation of certain website features.
If advertising or analytics services are used, those providers may collect information according to their own privacy policies. Your browser or device may also provide tools for limiting interest-based advertising.
4. How We May Disclose Information
We may disclose information in the following circumstances:
Service Providers
We may provide information to companies that assist with website hosting, scheduling, communications, payment processing, accounting, data storage, customer management, analytics, advertising, parts sourcing, towing, or other business operations.
These providers are permitted to use information only as necessary to provide their services or as otherwise authorized by law.
Business Partners and Repair Providers
When necessary to fulfill a customer’s request, we may disclose relevant information to parts suppliers, subcontractors, towing companies, specialty repair providers, warranty administrators, insurers, or other parties involved in providing or supporting the requested service.
Legal and Safety Reasons
We may disclose information when we reasonably believe it is necessary to:

• Comply with a law, regulation, subpoena, court order, or governmental request.

• Investigate suspected fraud, theft, abuse, or unlawful conduct.

• Enforce an agreement or protect our legal rights.

• Protect the safety, rights, or property of M&J, our customers, employees, service providers, or the public.

• Respond to an emergency.

Business Transfers
Information may be disclosed or transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction. Any successor will be expected to handle personal information consistently with applicable law.
With Your Direction or Consent
We may disclose information for another purpose when you direct us to do so or provide your consent.
5. Sale and Targeted Advertising
M&J does not sell personal information for money. However, certain website analytics or advertising technologies, if used, may be considered “selling,” “sharing,” or “targeted advertising” under some state privacy laws.
Where required by applicable law, eligible users may request to opt out of these activities by contacting M&J through the contact information available on our website.
6. Text Messages and Telephone Communications
If you provide a telephone number, M&J may use it to communicate about inquiries, estimates, appointments, technician arrival times, repair status, invoices, and other service-related matters.
If you separately consent to receive promotional text messages:

• Consent is not a condition of purchasing services.

• Message frequency may vary.

• Message and data rates may apply.

• You may reply STOP to discontinue promotional texts.

• You may reply HELP for assistance.

Mobile telephone numbers and text-message consent information will not be sold or shared with third parties for their independent marketing or promotional purposes. We may provide this information to communications vendors that help us deliver messages on our behalf.
Opting out of promotional messages does not prevent M&J from sending necessary nonmarketing communications concerning an active appointment, repair, transaction, safety issue, or legal obligation.
7. Marketing Emails
With your permission or as otherwise allowed by law, we may send promotional emails about services, maintenance reminders, special offers, or company news.
You may unsubscribe by using the link provided in a marketing email or by contacting us. Even after unsubscribing, you may continue to receive transactional or service-related messages.
8. Photographs, Videos, and Testimonials
M&J may photograph vehicles, parts, diagnostic findings, or completed repairs for documentation and service purposes.
We will request permission before using identifiable customer information, testimonials, or customer-submitted photographs in advertising or promotional materials. We will make reasonable efforts to avoid publicly displaying license plates, VINs, addresses, registration documents, or personal belongings without authorization.
9. Data Security
We use reasonable administrative, technical, and physical measures intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
No website, electronic transmission, or storage system can be guaranteed completely secure. You should not send Social Security numbers, complete payment card information, passwords, or other highly sensitive information through ordinary email, website forms, social media, or text messages.
If we become aware of a data-security incident involving protected personal information, we will provide legally required notifications.
10. Data Retention
We retain information for as long as reasonably necessary to:

• Provide requested services.

• Maintain vehicle service and warranty records.

• Complete transactions.

• Resolve disputes.

• Meet accounting, tax, insurance, and legal requirements.

• Protect our business and enforce agreements.

Retention periods may vary depending on the type of information and the reason it was collected. When information is no longer reasonably required, we may delete, destroy, or deidentify it, subject to applicable law.
11. Your Privacy Choices and Rights
Depending on where you live and subject to applicable law, you may have the right to request that M&J:

• Confirm whether we process your personal information.

• Provide access to certain personal information.

• Correct inaccurate personal information.

• Delete certain personal information.

• Provide a portable copy of certain information.

• Restrict or object to certain uses of information.

• Opt you out of targeted advertising, qualifying data sharing, or certain marketing communications.

• Reconsider a denied privacy request.

To submit a request, contact M&J through www.mjmobilerepair.com. We may need to verify your identity before completing a request. We will respond within the period required by applicable law.
Some information may be exempt from a request, including information we must retain for legal, tax, accounting, warranty, safety, fraud-prevention, or contractual reasons.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
12. Third-Party Websites and Services
Our website may contain links to social media platforms, payment processors, map services, review websites, parts suppliers, or other third-party services.
M&J does not control the privacy, security, or content practices of third parties. Your use of third-party services is governed by their respective policies and terms. We encourage you to review those policies before providing personal information.
13. Social Media
If you communicate with M&J through a social media platform, the platform may separately collect and process information about you. Information posted in a public comment may be visible to other users.
Do not publicly post payment information, home addresses, vehicle identification numbers, registration documents, insurance information, or other sensitive information.
14. Children’s Privacy
Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information online from children under 13.
If you believe a child has provided personal information to us without appropriate parental or guardian consent, please contact us so we can review and delete it as appropriate.
15. Do Not Track Signals
Some browsers offer a “Do Not Track” setting. Because there is not a universally accepted standard for responding to these signals, our website may not respond to every Do Not Track request.
Where required by applicable law, we will process recognized browser-based opt-out preference signals.
16. Changes to This Privacy Policy
M&J may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal obligations.
The revised policy will be posted on our website with an updated “Last Updated” date. Material changes may also be communicated through an additional notice when required.
17. Contact Us
For questions, privacy requests, or concerns about this Privacy Policy, please contact:
M&J Mobile Diagnostics and Repair
www.mjmobilerepair.com